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How We Govern Your Account and Usage Rights

Using naga101 means agreeing to the terms set out across this page — covering account eligibility, data handling, payment conditions via DANA, OVO, and GoPay, and your rights as a user.

Account Eligibility RulesDANA, OVO, GoPay Payment TermsData Handling PolicyUser Rights and RequestsJurisdiction-Dependent Access
naga101 How We Govern Your Account and Usage Rights
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Questions

For any query about how our terms apply to your account — including data requests, wallet disputes, or account closure — our support team handles legal-related contacts through the channels below. Response times vary by channel and query complexity, but we aim to acknowledge every legal request within one working day.

Team online

Live Chat

Open the live chat widget from your account dashboard. State your query is legal or policy-related and our team will route it to the right person.

Email Support

Send a detailed description of your legal concern to our support email. Include your account ID and the wallet type — DANA, OVO, or GoPay — involved in the query.

Account Ticket

Log a formal ticket from inside your account settings under the Help section. This creates a traceable record useful for data-access or account-closure requests.

HOW WE HANDLE THIS

Data, Security, and Your Account Rights

Your account data is handled with controls designed to limit access to authorised processes only. We collect what we need to run your account, process DANA, OVO, and GoPay transactions, and meet our verification obligations — nothing beyond that. You can request a summary of the data we hold at any time through the Account Ticket channel. Retention periods apply: we keep transaction records for as long as required by our operating conditions, after which data is deleted or anonymised.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie acceptance in your browser at any time without losing your account.

Data Retention

Transaction records tied to your DANA, OVO, or GoPay deposits and withdrawals are retained for the period required by our operating conditions, then deleted or anonymised.

Account Security

Login sessions use OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the Security section in your profile settings.

Data Request Process

To request a copy of your data or ask us to delete your account record, raise an Account Ticket and select the Data Rights option. We will respond within the period stated in our policy.

Common Legal and Policy Questions Answered

These are the questions we hear most often about how our terms work, what rights you hold over your data, and how wallet-linked accounts are governed. If your question is not listed, raise it through the Account Ticket channel for a formal response.

Yes. When you link any of those wallets to your account, both our terms and your e-wallet provider's conditions apply. Neither set overrides the other — both run at the same time.

Access depends on local law and is available only where your region permits it. You are responsible for checking legality in your specific location before registering or depositing.

Log an Account Ticket from your account settings, select the Data Rights option, and we will process your request. A response is sent within the period stated in our current data policy.

Yes. Raise an Account Ticket requesting account closure and data deletion. Note that transaction records may be retained for the period required by our operating conditions before deletion.

Continued use of your account after a policy update means you accept the revised terms. If you disagree, stop using the platform and contact support to close your account formally.

Verification confirms that the wallet receiving funds matches the account holder. This step protects your balance and ensures withdrawals are not processed to an unverified third-party wallet.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.